ART VAN GO Terms and Conditions

 

CARRIAGE CHARGES
OVERSEAS CARRIAGE
HOW TO ORDER
HOW TO PAY
DESPATCH TIMES
CONDITIONS OF SALE
RETURNS
ART VAN GO Details


ART VAN GO Details


Address
: Art Van Go, The Studios, 1 Stevenage Rd, Knebworth, Herts SG3 6AN
Tel: 01438 814946
Email: art@artvango.co.uk
VAT No: 506 9697 08
 

HOW TO ORDER

ONLINE
www.artvango.co.uk - Follow the link to the selling website
www.vycombe-arts.co.uk - Selling website

BY TELEPHONE or EMAIL
Tel: 01438 814946  - 9.00am-5.30pm Mon-Fri and 9.00am-2.30pm Sat.   Answerphone in operation at other times
Email: art@artvango.co.uk - Emails will be answered during times as shown for Telephone

BY POST
Please send your orders to:
ART VAN GO, The Studios, 1 Stevenage Rd, Knebworth, Herts, SG3 6AN

HOW TO PAY

MASTERCARD, VISA, DEBIT CARDS

• Online orders - Payment Online - Follow the instructions at the Checkout. 
• Online orders - Payment Offline - Select this option at the Checkout. We will then contact you by phone to take the payment details.
• Telephone orders - Be ready to quote your card details at the time of placing the order.
• Email or Post - It is NOT recommended to include your card details. Please contact us by phone to give us your card details separately.

CARRIAGE CHARGES and RESTRICTIONS January 2015

MAIL ORDER – Mainland UK
Carriage is charged by weight. Despatch methods are as follows
Gift Vouchers First Class Standard at £1.52
Parcel weight under 1000gms: Second Class Standard at £3.42
Parcel weight under 1000gms First Class Standard at £4.02 
Parcel weight 1000gms and over: Courier Service at £6.50

The maximum charge for carriage for the majority of Mainland UK is £6.50
Courier Service is in general an overnight (though not guaranteed) service. Highlands and Islands will take longer. 
Courier Services will make a Premium Charge to deliver on Saturday, Sunday or Bank Holidays

Exceptions to the above charges, and to the £6.50 maximum carriage charge, will include those items that fall into the list below.

RESTRICTIONS
Hazardous: Eg. Airbrush Propellant – only supplied in person via the shop, van or events.
Royal Mail: Only available for parcels under 61cms in length (tube) or 61cm (flat parcel) - this measurement has to accommodate packaging.
Liquids can only be supplied up to a total maximum of ONE LITRE per consignment.
Aerosols cannot be supplied by Royal Mail. 
Courier: There is a charge of over £22.23 + VAT for parcels over 1 metre in length
Highlands & Islands: Parcels sent to addresses with UK postcodes but not on the mainland (eg CI, IoM, IoW, NI) or are within the Highlands area of Scotland, may incur additional charges for parcels by courier services. Post Codes for Scottish Highlands & Islands.

MAIL ORDER – Overseas
Austria - Belgium - Bulgaria - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Rep Ireland - Italy - Latvia - Lithuania - Luxembourg - Netherlands - Poland - Romania - Slovakia - Spain - Sweden 
Select your country in the Checkout
The carriage will be a charged according to weight and country of destination. The charge will be calculated at the Checkout.
We will fulfil the order to the best of our ability in one despatch. Although there may be exceptions, we will not generally hold any part of the order as a Back Order for addresses outside the UK.

Australia - Canada - New Zealand - USA
Terms and condions as above plus:-
Due to the high cost of shipping we offer 2 shipping options a signed for option which is recommended as this will cover your order for loss in transit and if not received we will be happy to replace your order. We also offer a lower cost option which means we would not be ovbliged to resend if non delivery cannot be established.

MAIL ORDER – Overseas – Other
Carriage charges, restrictions and conditions can vary widely (eg Norway has a customs charge of £25.00 to be paid in advance on parcels over 2kg) so each order has to be processed exclusively.
Place your order online and go to the Checkout
Select your country in the Checkout.
If the postage is displayed as ‘zero’ check the option to pay offline. In the ‘Any Special Instructions’ box ask for the carriage charge to be emailed to you. NO charge will be made at this point.
We will then email you the total cost and an order reference.
With this information, go back to the website and purchase Gift Vouchers to the value.   NB Please make sure that you indicate in the 'Any Special Instructions' box that this is to pay for an existing order.
We will then despatch your order for goods.

We will be adding to the list of ‘Europe’ and ‘Rest of the World’ countries that can be handled as online payments in the coming weeks.

 

DESPATCH TIMES

We aim to despatch orders within 48 hours but as a small, specialist supplier this may not be possible at times of high demand. If the order is needed urgently - for example to complete a project, or in advance of a particular day (for a workshop, or as a gift), please let us know via the ‘Any Special Instructions’ box at the Checkout and we will try to give it priority.

To be able to bring you a wide range of products we deal with hundreds of suppliers. At any time we may be temporarily out of stock of an item, and we can also occasionally experience difficulty in obtaining even quite run-of-the-mill products. If this is likely to cause a delay we will notify you. When appropriate, orders will be part supplied and we will place items we cannot immediately supply on Back Order, to be despatched as soon as possible. The total carriage charged for all parcels despatched as part of any one order will not exceed the maximum charge as shown for that country.


GENERAL CONDITIONS OF SALE January 2015

Prices listed are inclusive of VAT at 20% (Current rate at time of publication)

As suppliers publish price lists at random times of the year, we reserve the right to alter our prices without notification. Most suppliers introduce at least one increase each year.

Title (ownership) shall remain with Art Van Go until payment is received in full.

The Customer has the right to cancel or return goods no longer required within 14 days of receipt. Unless the goods are faulty the cost of return shall be the responsibility of the customer

All products are supplied in good faith. Correct use of the product, and suitability of the product for any process, is the responsibility of the purchaser. Thorough testing of product, technique and procedure is recommended before embarking on any project. Art Van Go cannot be held responsible for product use. Our liability is confined to the value of the supplied goods alone. Any genuinely faulty product will be exchanged or refunded.

RETURNS, CANCELLATIONS and FAULTY GOODS

We would always prefer that you have the right items for your project so if you wish to cancel your order, are not happy with any goods received or they are damaged, you may return them to us within 14 working days explaining the reason and whether you wish replacement or refund. We recommend that you use recorded post as we cannot replace items 'lost in the post'. Undamaged returns must be in the original unopened packet.
We will only refund the postage costs on any faulty or damaged goods.
Please contact us on 01438 814946 before sending any returns to obtain returns authorisation.