Our bricks & mortar premises have remained closed to the public since the beginning of the lockdown in March 2020 and will continue to be closed until further notice. As a small family business we think this is the best way we can keep ourselves and our two loyal and hard-working staff members (and their families) as safe as possible from the risk of infection. This policy will be reviewed towards the end of June 2021 with the sheduled relaxation of restrictions.
There have been no shop visitors and no workshops from that time but throughout we have been sending out orders while following the Covid guidelines. In addition, where and when appropriate and when allowed, we can offer our version of a ‘Click & Collect’ service. Please phone 01438 814946 to discuss your order, arrange payment and collection time. We will then prepare the order and have it ready to hand it to you on the doorstep when you arrive. Please be sure to wear a face-mask and/or visor.
With the exception of EU countries and Northern Ireland (please see our EU & NI announcement) we continue to despatch orders as normal and, as usual, as quickly as we can (where possible, same day or following day despatch). Orders will be sent via Royal Mail or by Courier as appropriate. However, please be aware that there could still be delays within the delivery system so it may be that parcels may take longer to reach you. You can visit the Royal Mail page for their announcement regarding Covid 19.
PLEASE NOTE: Although the Royal Mail website says that we can make enquiries about a delayed parcel, our experience is that, currently, there is no response to phone calls or emails. However, if a parcel is delayed, we can supply a tracking number.
If you have any questions regarding any of these issues, please phone 01438 814946 or email [email protected]
STAY SAFE – STAY WELL!