ART VAN GO Terms and Conditions
ART VAN GO Details
Address: Art Van Go, The Studios, 1 Stevenage Rd, Knebworth, Herts SG3 6AN
Tel: 01438 814946
Email: [email protected]
VAT No: 506 9697 08
HOW TO ORDER
BY TELEPHONE or EMAIL
HOW TO PAY
CARRIAGE CHARGES and RESTRICTIONS April 2020
The maximum charge for carriage for the majority of Mainland UK is £9.00
Exceptions to the above charges, and to the £9.00 maximum carriage charge, will include those items that fall into the list below.
Australia - Canada - New Zealand - USA
MAIL ORDER – Overseas – Other
We will be adding to the list of ‘Europe’ and ‘Rest of the World’ countries that can be handled as online payments.
We aim to despatch orders within 48 hours but as a small, specialist supplier this may not be possible at times of high demand. If the order is needed urgently - for example to complete a project, or in advance of a particular day (for a workshop, or as a gift), please let us know via the ‘Any Special Instructions’ box at the Checkout and we will try to give it priority.
To be able to bring you a wide range of products we deal with hundreds of suppliers. At any time we may be temporarily out of stock of an item, and we can also occasionally experience difficulty in obtaining even quite run-of-the-mill products. If this is likely to cause a delay we will notify you. When appropriate, orders will be part supplied and we will place items we cannot immediately supply on Back Order, to be despatched as soon as possible. The total carriage charged for all parcels despatched as part of any one order will not exceed the maximum charge as shown for that country.
PLEASE NOTE: We aim to despatch orders as soon as possible using the method requested by you, the customer. Once the order has passed into the hands of Royal Mail or the courier, the length of time taken for delivery is out of our control. We will, of course, do everything we can to trace delayed orders, but we cannot be held responsible for delays within the distribution system.
GENERAL CONDITIONS OF SALE January 2020
Prices listed are inclusive of VAT at 20% (Current rate at time of publication)
As suppliers publish price lists at random times of the year, we reserve the right to alter our prices without notification. Most suppliers introduce at least one increase each year.
Title (ownership) shall remain with Art Van Go until payment is received in full.
The Customer has the right to cancel or return goods no longer required within 14 days of receipt. Unless the goods are faulty the cost of return shall be the responsibility of the customer
All products are supplied in good faith. Correct use of the product, and suitability of the product for any process, is the responsibility of the purchaser. Thorough testing of product, technique and procedure is recommended before embarking on any project. Art Van Go cannot be held responsible for product use. Our liability is confined to the value of the supplied goods alone. Any genuinely faulty product will be exchanged or refunded.
We would always prefer that you have the right items for your project so if you wish to cancel your order, are not happy with any goods received or they are damaged, you may return them to us within 14 working days explaining the reason and whether you wish replacement or refund. We recommend that you use recorded post as we cannot replace items 'lost in the post'. Undamaged returns must be in the original unopened packet.